- Payment issues
Q: Can i payment by bank transfer, because don't have a credit card?
A: Yes, We have Taiwan bank no. and Hong Kong bank no.
After payment and send back the receipt capture with isakura ID no.

Q:How should i pay the bill?
You can pay the bill by: 
        1) Credit card 
        2) Autopay 
        3) Bank transfer

Q: How often should i recharge each time?
A: The remaining days will be displayed as 0 out of service.
You can recharge anytime to continues the service.

Q: Can i pay the year fee? have any discount?
A: Subscription period selection 
-Month $220/ US$29
-3Months $580/ US$75
-6Months $1080/ US$139
-Year $1800/ US$233

Q: I had recharged the ID already, why it didn't update?
A: Please reboot the isakura TV box/ app.


- Installation issues
Q: What television model supporting ?
A: isakura TV box support any TV/ Monitor/ Projector what have HDMI or AV interface.

Q: Will we able to connect the tv signal by wifi?
A: Yes, TV box provide Wi-Fi, also can connect by network cable. 

Q: What is the minimum network requirement?
A: Minimum 4.5Mpbs broadband download speed.

Q: I will move house soon and will install isakura TV in the new location, will be charged for relocation fee?
A: You can install it in any place and country, and free for relocation.


- Operation issues
Q: Could i use isakuratv in other countries?
A: You can install it in any place and country, and free for relocation.

Q: How about the warrenty?
A: The Set top box 1 year warranty

Q: Do it have the subtitle?
A: This is the real live tv channels, so don't have the subtitle.

Q: Why the TV box's display time is wrong?
A: Please reboot your TV box. Or go to system setting and check the clock. 


- isakuratv issues
Q: If i have TV box already, could i buy the app only?
A: Yes, you can pay for app only, and also have 3 days free trial. 

Q: Can i watch it on the phone?
A: Yes, you can pay for app only, and also have 3 days free trial.

Q: If i change a new TV box/ Phone, the ID date will lost?
A: We can move the ID to another TV box or phone, and it need two days for processing 

Q: Who will be responsible for delivering equipment to my premises?
A: We will using SF express for the delivering, and provide the deliver order no. to customer for check the good location.

Q: I will move house soon and will install isakura TV in the new location, will be charged for relocation fee?
A: You can install it in any place and country, and free for relocation.